You have been up all night readying your data for submission, when all of a sudden you realize that you need to go back and reanalyze some Flow. Luckily, your colleagues are done using the FlowJo dongle license, and you can finally finish your project by making some quick tweaks to your gating. You sit down in the lab, insert the USB dongle, and !BOOM! "The disk inserted was not readable by this computer"! Cue mass HYSTERIA!! How will you ever get your data reanalyzed in time if you can’t run FlowJo?
Have no fear; we can fix your dongle electronically with these simple troubleshooting techniques.
Step 1: Reformat the USB by inserting it into your computer and erasing or restoring the USB device to its original state. If you are unfamiliar with how to do this, search YouTube for tutorials specific to your platform.
Step 2: Locate the unique serial ID for that USB dongle by following the instructions below.
Examples of dongle serial IDs: AA040…. Or XY78Q&0
Note: Purple dongles will not have a dongle serial ID and must be replaced physically.
For MAC OSX:
- From the Apple menu, choose About This Mac.
- Click System Report.
- Under Hardware, click USB.
- Under USB High-Speed Bus, click USB Disk.
- Look for Serial Number—this is the dongle ID.
For Windows 7 PC:
- On Computer, locate the dongle drive.
- Right-click the dongle drive, and choose Properties.
- On the Hardware tab, select the flash drive, and click Properties.
- On the Details tab, in the Property pull-down menu, choose Device Instance Path.
- In the Value window, the serial ID is everything after the last slash mark.
Step 3: Email the dongle serial ID to FlowJo Licensing Support at Office@FlowJo.com, along with the five-digit invoice number, purchase order number, or original purchase information. They will assist you further.
Step 4: Wait for a reply email with instructions on how to re-load the attached license.key file, rename the dongle to FJTHUMB, and begin your analysis.
If you have trouble following any of these steps, please call 541 201 0022 or email email@example.com, and we will do our best to troubleshoot your license issues as quickly as possible.